Quality Control

[Dalek101]

Mr Fusion on my necros dalek from the revelation set it has this mark on its head, I don't want to return the set but as you work for CO could you possibly tell me what exactly it is and how I could go about possibly solving the error. To me it looks like a pencil mark but I cant be certain and don't want to try and rub it off as I fear I could damage the paint work, help



Thank you.

[hiddenplace]

Can we draw a line under this now though....

All I wanted to do was explain what actually happened, as I felt I was being painted as some sort of "nightmare customer". As a retail manager of an independent, I know full well how challenging some customers can be. I don't think I was being particularly "difficult" in requesting a product of equal quality to those other customers had received and pictured on the forum concerned.

I certainly never accussed anyone of being a liar or a cheat, neither did I advocate any form of legal action. I'm afraid all this was a lot of overblown nonsense and internet hyperbole,some of which I was unaware of as I think moderators may have removed several offensive posts (on GB) before I saw them.

At the end of the day there seem to be "some" production issues with an unspecified number of these toys (unfortunately the majority of the ones they send me ). I'm sure we all agree, any practical solution either Kenny or Mr Fusion can offer (by feeding legitimate comments back to those with the ability to improve things) would be greatly appreciated.....

(In the meantime, Mr F, if you've got so much product hanging about the office, any chance you could source me an undented Styre Sontaran helmet as still not managed to replace the original offending article, despite several emails (including photos) to FP.com. Apparently they are "having a bit of trouble" with their internet, and believe it or not, I don't really want to pay £30 for a train ticket to go back to the store....)

[Thedoctor888]

Mr Fusion on my necros dalek from the revelation set it has this mark on its head, I don't want to return the set but as you work for CO could you possibly tell me what exactly it is and how I could go about possibly solving the error. To me it looks like a pencil mark but I cant be certain and don't want to try and rub it off as I fear I could damage the paint work, help



Thank you.

I doubt that is a pencil mark, looks more like a scratch from being handled poorly in the factory or in the packing stage. Mr F can enlighten us...

[MrFusion]

Mr Fusion on my necros dalek from the revelation set it has this mark on its head, I don't want to return the set but as you work for CO could you possibly tell me what exactly it is and how I could go about possibly solving the error. To me it looks like a pencil mark but I cant be certain and don't want to try and rub it off as I fear I could damage the paint work, help



Thank you.

I have no idea, I would suggest some mild detergent and warm water with a piece of cotton wool and gently wipe it.

If it looks like pencil try a good quality eraser the white rectangular type perhaps.

[hiddenplace]

If the neck bin problem is as easy to fix as you say however .... why don't they get it right in the first place?

This is something I am investigating, I suspect someone has not been trained adequately. It's common sense as to how it works... however in my experience not everyone actually has common sense!

Use the correct size screwdriver for one, as it is easy to strip the screwheads with the wrong type. Maplin do a really nice inexpensive set with hexes and star heads as well as posidriv, well worth the investment.

Thanks for the tip.

I did strip the heads of one trying to fix it and gave up after that. As I'm a ham-fisted idiot with sausage fingers, can you advise what size screwdriver I should be attempting this with...

[MrFusion]

Can we draw a line under this now though....

At the end of the day there seem to be "some" production issues with an unspecified number of these toys (unfortunately the majority of the ones they send me ). I'm sure we all agree, any practical solution either Kenny or Mr Fusion can offer (by feeding legitimate comments back to those with the ability to improve things) would be greatly appreciated.....

(In the meantime, Mr F, if you've got so much product hanging about the office, any chance you could source me an undented Styre Sontaran helmet as still not managed to replace the original offending article, despite several emails (including photos) to FP.com. Apparently they are "having a bit of trouble" with their internet, and believe it or not, I don't really want to pay £30 for a train ticket to go back to the store....)

Let me have a look, however those sets are like hens teeth, I don't even have one myself. It it really bothers you so much maybe try a bit of basic modelling, off the top of my head I can think of a couple of ways to remedy it.

1) You could get a black car scratch pencil

2) Or some black fimo

3) Or fill it with a few dabs of black acrylic paint allowing it to dry between dabs.



All your concern have been fed back, it takes time to filter through.

[slaveone1]

Thanks for taking the time to answer peoples questions with these sets. I wonder how many other companies would interact with their customers like this?

[hiddenplace]

Mr Fusion - yes thanks for replying to the various posts. It is appreciated.

This evening I heard back from the friend who was going to pick up a replacement Revelation set for me at Shaftesbury Avenue. You might wish to convey his comments back to the powers that be:

"Took a look in FP on Wednesday, but to be honest there was nothing there that I thought was up to even a standard where I'd buy them for myself, let alone on your behalf! - every pack seemed to have either wonky eyestalks or paint errors, and the nature of those gold and white ones is that they do tend to show up every little flaw.

I can take another look mid-next-week if it's useful - hopefully the stock may have rotated by then and they'll have some new sets on the shelves..."

He's most certainly not what I would call a fussy collector - so I was quite surprised by this.

[MrFusion]

Ah, but he knows you are... and when buying for someone else you are always going to be extra careful. I'm sure to told him to 'Make sure it's perfect' or words to that effect.

They are toys, they are not going to be perfect. Most of the 'production errors' people are talking about are artefacts of the production process and to some extent are unavoidable.

Bent eyestalks are unfortunate and are being looked at, but as has been noted before, all the appendages can be easily corrected by dropping them in hot water.

[hiddenplace]

Ah, but he knows you are... and when buying for someone else you are always going to be extra careful. I'm sure to told him to 'Make sure it's perfect' or words to that effect.

They are toys, they are not going to be perfect. Most of the 'production errors' people are talking about are artefacts of the production process and to some extent are unavoidable.

Bent eyestalks are unfortunate and are being looked at, but as has been noted before, all the appendages can be easily corrected by dropping them in hot water.

Actually I told him the one I was sent had a chunk out of the dome so could he get me one that didn't..... I certainly didn't request a "perfect" one, just one without this or any other major problems such as badly misaligned neck bins. The fact that he couldn't find one he'd be happy with either I think is more to the point.

Is a chunk out of the dome now part of the production process?